– This Return Policy describes how we process returns of products purchased from https://polarfrost.fi

– We sell health and personal care products and in the interest of hygiene, you may not return a product that is tried and tested.

– According to Finnish and EU laws, you still have a statutory right to return the product you have purchased within 14 days from the day you have received your order. We offer this right also for our customers outside the EU.

– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be as much as possible in the original packaging.

– You can return an unused product in an unopened package 14 days beginning from the day you receive your order. If more than 14 days have passed since you received your order, we will not offer you a refund or exchange.

– To complete your return, we require a receipt or proof of purchase.

– You must let us know of your decision to cancel our contract by letter or email.
Not collecting the package containing your product from the post office does not qualify as a cancellation, and is not regarded as returning the product. We will not refund your payment unless we receive the package and your cancellation in writing.

– The return is free if you have used our preferred shipping method, with other shipping methods the extra costs will not be returned.

– If you do not pick up the order from the postal office or the warehouse Niva Medical Oy has the right to charge the customer 25€ fee for the work and costs of sending and returning the package. 14 day return policy and free return does not apply to orders that were not picked up.

In case of return make sure the package is well packed.
Warehouse address:
Niva Medical Oy, Olarinluoma 14 B, FI-02200 Espoo, Finland.