Terms and conditions website Polarfrost.fi by Nivamedical OY

1. Supplier identification
Polarfrost.fi is a site operated by Nivamedical Oy
We are registered in Finland under company number Y-tunnus 1054631-4 and with our registered office at Olarinluoma 14 B, FI-02200 Espoo Finland. Our main trading address is: Olarinluoma 14 B, FI-02200 Espoo Finland
This website is owned by NivamedicalOy and the data controller is CEO Jouko Niva. We are registered with the Information Commissioners Office and our registration number is Y-tunnus 1054631-4.

2. Contract execution
Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment. We will never share your data information with third party’s without your permission.

3. Email newsletter
If you sign up to our newsletter we may use your email address to send you information about products or services.
You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

4. Privacy Policy, Cookies & Monitoring
A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.
Strictly necessary cookies – These are cookies that are essential to the operation of our website.
Analytical/performance cookie – These cookies allow us to recognize and count the number of visitors to our website.
Functionality cookies – These cookies are used to recognize you when you return to our website.
Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information:
-The IP address of your computer.
-The referring website from which you have got to our website from.
The reasons for this are:
-To make ongoing improvements to our website based on this data.
-To see our most popular sources of business.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

5. Disclosure of personal data
We may disclose your personal data:
We protect your personal data and is SSL protected.
In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

6.Product Delivery and Guarantee
Free shipping in Finland for orders larger than 59€. By making the order complete on our webshop we start direct planning the delivery to your home/warehouse. Standard we have the products in stock in our warehouse but it is possible that sometimes there will be some delay in deliver, we will contact you a.s.a.p. in that case. You will be informed via email that the order has been shipped. Customers will receive the order in 3-8 working days in Finland
Our brands are: Polar Frost pain relieving cold gel, Polar Frost Bands, Polar Frost Kinesiology Tape, Polar Frost Tens and Electrodes, Polar Frost Face Pillow, Polar Heat.

7. Right to cancel
All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations.
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
You will not have any right to cancel a purchase for the supply of any of the following goods: for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
-for the supply of good made to your specifications or clearly personalized or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
-for the supply of audio or video recordings or computer software if they are unsealed by you.
-for the supply of newspapers, periodicals or magazines.
-for gaming, betting or lottery services.

8. Notices
All notices you send us must be sent to the contact details on this site (link). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

9. Payments
We accept payments through PayPal and Finland Paytrail. When processing payments, some of your data will be passed to PayPal ands Paytrail, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Visit the Paytrail Servicepage

10. Return Policy
According to Finnish and EU laws, you still have a statutory right to return the product you have purchased within 14 days from the day you have received your order. We offer this right also for our customers outside the EU.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You can return an unused product in an unopened package 14 days beginning from the day you receive your order. If more than 14 days have passed since you received your order, we will not offer you a refund or exchange.
To complete your return, we require your invoice-number and a proof of payment. The return is free if the customer has used our preferred shipping method, if they have chosen anything else, the extra costs will not be returned

11. Pick-up the order
If the customer does not pick up the order, Niva Medical Oy has the right to charge the customer 25€ fee for the work and costs of sending the package. 14 day return policy and free return does not apply to orders that were not picked up

Contact: questions by mail at: info@nivamedical.fi or by Phone: 358 (9) 61500540